Muse Movement Lisboa Studio Policies

1. General

  • Arrival: Please arrive 5–10 minutes early.

  • If you are more than 5 minutes late for your class you will not be admitted and considered a late cancellation. 

  • Waiver: Sign your waiver through your Momence account before attending.

  • Shoes:  Please leave street shoes on shelves at the entryway — no shoes in the studio.

2. Code of Conduct

  • Respect Always: No racism, violence, harassment, discrimination, intolerance, or name-calling. See our [Anti-Racism Policy].

  • Noise Level: Please keep voices low in the public areas as another class might be in session.

  • Phones: Off during class. No phones in the studio unless it’s an emergency (inform your teacher prior to the start of the class).

  • Age Minimum: 16+ (no children observing classes).

  • Leaving Early: If you have to leave early please let your teacher know before class.

  • Injuries & Adjustments: Share any injuries/restrictions before class. Hands-on adjustments only with your consent.

  • Shared Space: Group classes are not private sessions. Raise your hand for questions — please do not interrupt.

  • Disruption Policy: Participants who disrupt class may be asked to leave.

3. Membership Policies

  • Auto-Renew: All memberships renew monthly.
    Cancel via ola@musemovement.pt at least 1 month before the intended end date.

  • Holds: Up to 2 holds/year, max 1 month each.

  • Commitment: Depends on your membership, either a 3 or 12 month commitment
    Early cancellations: 3 month commitment will be charged for one month after cancellation for 12 month will be charged 2 months after the cancellation 

  • Credits: No roll-over (except member perk below). Not transferable between Mat & Reformer. Member credits are not transferable to any one else. 

  • Billing: Based on purchase date; payments recur monthly.

  • Expirations: Expirations apply on your packages, please make sure to use all your credits; these dates are firm. 

  • Class Cancellation: Please cancel within 6 hours of your group classes or your credit will be deducted from your pass or membership.

Membership Perks

  • Extra Drop-Ins: Available at your membership per-class rate (auto-applied in Momence).

  • One Rollover Credit allowed per month. Please 'email ola@musemovement.pt if you need a credit rolled over to your next month'. 

  • 10% Off workshops & events (some restrictions apply).

  • Early Access to promotions.

  • Member-Only Pricing for a one private session per month membership Bring-a-Friend Free: One free friend pass every 2 months 

Cancellation Policies

  • Group Classes (Mat & Reformer): Cancel ≥ 6 hrs before class to keep your credit. Late arrivals more than 5 minutes unable to enter = late cancel.

  • Private Classes: Cancel ≥ 24 hrs in advance to keep your credit 

  • Workshops: Paid in full upon enrollment, non-refundable if participant cancels.

  • Teacher Training: Deposits and full payment are non-refundable.

  • Studio Class Cancellations: Muse may cancel classes up to 2 hrs before start — you’ll be notified and credited back.

5. Expiration Policies

Virtual Packages

  • On-Demand: Monthly auto-renew — contact us to cancel. 

In-Studio Packages

  • Drop in Reformer and mat: 1 month to use

  • 10 Class (Reformer & Mat): 3 months to use

  • 50 Class (Reformer & Mat): 1 Year to use

  • INTRO OFFERS (Reformer, Mat & Combo & Private Sessions): 14 days to use from first booked class

  • New Student Special – Private Sessions: 14 days to use from purchase

  • 5 Private Pack: 3 months to use

  • 10 Private Pack: 6 months to use

  • 50 private pack: 12 months to use

  • No transfer between Mat & Reformer credits

6. Payments & Refunds

  • Payment Required: All reformer, mat, and workshop classes must be paid upon registration.

  • No Refunds: All pricing options are non-refundable & non-extendable.

  • Transfers: If you are unable to use your class pack credits, the remainder of your class pack may be transferred in full to a friend/family member. You will no longer have access to the class pack.

  • No transfer between group and private session credits.

  • Workshop Refunds:

    • No refunds within 48 hours of start.

    • Before 48 hours: 15% admin fee applies, or receive Muse credit at no charge.

    • No refunds for participant cancellations after the deadline.

  • Studio Cancellations: Muse Movement may cancel workshops up to 1 week prior — full refund provided.

7. Dog Policy

  • Common areas and Reformer Studio: Dog-friendly. Some instructors might bring their dogs to the studio.

    • Students’ dogs are not permitted unless they are service dogs or pre-approved for training/comfort reasons.

    • Last-minute subs mean we cannot guarantee a dog-free class.

    • If  you are uncomfortable with dogs, request that the dog be kept in the front desk area.

Mat Studio: Dog-free (service dogs excepted- please reach out to us if you need to bring your service dog to class).

Last Updated: November, 2025